Newline firmware update for smartboards
Thank you for contacting Newline Support.
Here are instructions on how to update your boards:
Q series:
| Model | S/N Start | v1.1.56 firmware |
| TT-5521Q | AEIA4 | https://drive.google.com/file/d/1xNkN_eC7fY93V-6jO8sz7mI84J156pa5/view?usp=share_link |
| TT-6521Q | BDW45, BDW72, BEI72 | https://drive.google.com/file/d/1xUffRMwjjA_NzSTksE3Kl2OcGDzm4yoc/view?usp=share_link |
| TT-6521Q | BEF45 | https://drive.google.com/file/d/1xmhZw3j_Xa8sQA_5YNYRzGfyJY7hAHDD/view?usp=share_link |
| TT-6521Q | BDWAC | https://drive.google.com/file/d/1xgQR-5sJ1w2bB4ljv0hgdmSMf_N5KdqY/view?usp=share_link |
| TT-7521Q | DDWT0, DDWC1, DEIC1, DEIT0 | https://drive.google.com/file/d/1xoYlVHzrWkVIIhnB5h_2nl7806Hw1UXy/view?usp=share_link |
| TT-7521Q | DDWAA | https://drive.google.com/file/d/1xn_kUGQQ4cIc6lsfndDRgwLUK81G46yJ/view?usp=share_link |
| TT-8621Q | HDWA0, HDWD1, HEID1, HEIA0 | https://drive.google.com/file/d/1xtC0LT6UnJ2Act7O1189zcpG222D0jhf/view?usp=share_link |
| TT-9821Q | IEIAC | https://drive.google.com/file/d/1xIiK6ceqjUvYQpqdJwVohfgfoGXJf8UV/view?usp=share_link |
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Prepare a USB thumb drive that is formatted to FAT32 and has a total capacity between 4 - 16GB.
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Download the appropriate file from the link above based on the first five characters of the serial number.
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Extract the zipped file and add the 3 files to the root of the flash drive.
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Power down the panel so the power light is red.
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Plug the thumb drive into the "Android USB3.0" port on the bottom/underside of the unit as seen here.
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Hold the power button down. A Newline logo will appear followed by a green Android image. Let go of the power button when the green Android image appears.
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Once the system update is finished, the panel will reboot to the set up page.
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On the set up page, you will see a message on the bottom stating that the panel will perform one last update.
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After a panel reboot, eject the thumbdrive when you're on the set up page of the panel to complete the process
RS+ series:
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Prepare a thumbdrive that is formatted to FAT32 and has a total capacity between 4 - 16GB.
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Download the file from the link above.
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Extract the zipped file and add the individual 5 files to the root of the thumbdrive.
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Power down the panel so the power light is red.
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Plug the thumb drive into the USB 2.0 port in the front of the panel.
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Hold the power button down for approximately 5-10 seconds. A blue loading screen will appear.
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After the blue loading screen reaches 100%, the panel will restart.
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Choose a language and touch the screen to enter the home page.
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The panel will display an "import version config" message. Click Confirm. If you do not see an "import version config" message or see a split screen, please replug the thumbdrive.
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After the upgrade process has finished, the panel will restart.
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Eject the thumbdrive when you're on the homepage of the panel to complete the process.
Important: When performing the steps above, the newline display will need to be re-added to the MDM by reseting the authorization token as shown in the video and screenshot below:
https://www.youtube.com/watch?v=r3657nfcl34
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